Orders
How do I track my order?
Once your order is shipped you will receive an email with your tracking information. To avoid these emails ending up in your Spam folder, please be sure to add BRDY as a trusted sender.
Can I change my order after it has been made?
Unfortunately, once an order has been placed, we’re unable to make any changes to it. However, our team would be happy to assist you in any way possible, please contact us at info@brdy.co.za, and we’ll do our best to help.
An item I purchased has gone on sale, can I get the new price?
If an item you’ve purchased goes on sale within 7 days of your order, we’ll gladly review your order for a possible price adjustment. Simply email us at info@brdy.co.za, and our team will confirm your eligibility and assist with the refund of any difference.
Does BRDY offer any loyalty or member discounts?
We love rewarding our customers! Join our BRDY Loyalty Program to earn points every time you shop. Points can be redeemed for discounts on future purchases, exclusive offers, and early access to new collections.
Returns & Exchanges
Do you accept returns?
Orders from brdy.co.za can be returned using the ‘Make a Return’ button. Items must be unworn with original tags attached to receive a full refund. See our full returns policy for more info.
How long does it take for my return to be processed?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Orders
How can I track my order?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.