Refund policy

You have 14 days after receiving your item to notify us that you wish to cancel your purchase or request a return. Please send the item back within 14 days of notifying us.

For change-of-mind returns, please keep items unworn and unused, with tags and original packaging where possible. You may inspect items as you would in a shop. These conditions do not limit your statutory rights.

How to return an item

To start a return, contact info@brdyapparel.com with your order number or proof of purchase. We will provide the correct return address and instructions for posting your item back. Please contact us before sending items back so we can provide the correct return destination.

Return postage

Customers are responsible for return postage for change-of-mind returns. If we arrange a paid return service, we will tell you its cost before you agree to use it. BRDY covers reasonable return postage for items that are faulty, damaged or incorrect. Please contact us so we can arrange the return.

Damages and issues

Please inspect your order on arrival and contact us if an item is defective, damaged or incorrect so we can make it right. Nothing in this policy limits your statutory cancellation rights or your rights where goods are faulty, damaged or not as described.

Exchanges

The fastest way to exchange an item is to return it and make a separate purchase for the new item.

Refunds

We will notify you when we receive your return. For cancellations, we will refund you to your original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. Where applicable, your refund will include the cost of our standard outbound delivery, but not the extra cost of an upgraded delivery service.

We may make an appropriate deduction for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. This does not affect your rights where goods are faulty, damaged or not as described.

Your bank or payment provider may take additional time to show the refund in your account. For questions about returns or refunds, contact info@brdyapparel.com.